The electronic commitment to customers more than 90 days of the quality guarantee period, during this period, the customer of any goods in the electronic sale, such as a quality problem of doubt, please follow our RMA return process, to ensure that we can provide the most timely solution for you.
If you have questions about the quality of the goods we supply, please contact the sales representatives as soon as possible and provide the necessary documents as follows:
1, sales invoices and packing list, so that we can in the quality control database in the first time to call the customer doubt goods details.
2. Send quality inspection reports in the form of email or fax, so that we can immediately contact the relevant manufacturers to consult quality problems, exclude potential risks.
Integrated electronic commitment provides positive solutions and processes / solutions within 24 hours after receiving customer RMA applications
Sample detection, we need to provide customers with quality goods in doubt samples by the original or third party authoritative testing organizations detailed analysis, to find the root cause of quality problems, deal with quality risk effectively.
If the quality of the goods is found to be defective, the customer will recall the goods in full and assume all the transportation costs.